Launch of MyICA

The Immigration & Checkpoints Authority (ICA) launched MyICA on 27 June 2018. MyICA is a personalised portal where customers can access their personal information and ICA’s range of electronic services (e-Services) on a single and secure digital platform.

2.         The beta version of MyICA was launched earlier on 30 April 2018 with five citizen-centric e-Services - applications for passport, identity card and APEC Business Travel Card, as well as requests for birth/death extracts and applications for change of address. The introduction of MyICA is in line with the Smart Nation drive to harness digital technologies to provide our customers with a convenient and secure platform to transact with ICA digitally.

3.         From 27 June, three more e-Services will be added to MyICA. These will allow Singaporeans to sponsor Long-Term Visit Passes, apply for entry visas for their relatives and friends, as well as apply for a Pre-Marriage Long-Term Visit Pass Assessment facility. More e-Services will be progressively added to MyICA by the end of 2018.

Feedback from our customers is important

4.         ICA received more than 1,000 pieces of feedback and suggestions through our e-polls on MyICA’s beta version in the last two months. The majority of customers were satisfied with the portal and commended it for offering the convenience of a single sign-on to submit applications for different services. For example, Singaporeans applying for passport and change of identity card particulars previously had to access two different e-Services to perform the transactions. With MyICA, they only need to sign-in with their SingPass 2-Factor Authentication once to perform both transactions in the portal. They are also able to view the application statuses at one glance on the MyICA dashboard. The new payment cart (MyCart) also allows them to make a simple, consolidated and safe payment for multiple transactions.

5.         ICA has taken into consideration our customers’ suggestions on MyICA’s Beta version and fine-tuned the portal to make it easier for users to navigate MyICA across different browsers and mobile devices. We have also made it easier to upload photos.

6.         See Annex A for features of MyICA and visit ICA’s website at www.ica.gov.sg for the FAQs on MyICA.

IMMIGRATION & CHECKPOINTS AUTHORITY
29 JUNE 2018

Annex A

Features of MyICA

1. Single Sign-On with SingPass 2-Factor Authentication           

• With MyICA, customers only need to login to SingPass 2-Factor Authentication (2FA) once to access the range of e-Services and personal information in the portal.

• For e-Services which are not yet available in the portal, customers will continue to login separately to these e-Services through ICA’s website www.ica.gov.sg until they are brought into MyICA. E-Services which do not require SingPass 2FA (e.g. eAppointment) will continue to be accessible through ICA’s website.

2. Simple, Consolidated and Safe Payment via MyCart

• Customers can make one consolidated payment for multiple transactions via MyICA. The MyCart page will display all transactions for customers’ review before payment is made.

3. Information and e-Services At-a-Glance via Dashboard

• Upon successful login, customers will see a dashboard comprising important notifications, application statuses and essential e-Services that are personalised and relevant to their residency/immigration status. For instance, a citizen who logs in to MyICA will be able to see his passport expiry notification and access the passport application system. After submitting an application, he will be able to see the status of application under the “Applications” section. When the passport application has been approved, he will be able to access the e-Appointment link to make an appointment to collect the passport.  

4. Available e-Services